Roundtable – Shared Solutions & Outsourcing throughout Latin America

Managed IT Services might not however have similar profile since South Asia or even Eastern Europe, nevertheless Latin America is definitely becoming an increasingly popular desired destination for organizations looking to establish shared assistance centers, either providing domestic markets or as part involving regional and even global shared services strategies. Furthermore, along with this expansion in the attentive sector Latin The usa has become typically the focus of growing interest on the particular part of main outsourcing providers whose entry into typically the market has had knock-on consequences throughout the board. Toss into this already-volatile mix the current economic instability and even it’s easy to be able to see why the region’s activity is making waves across and beyond typically the shared services and even outsourcing space in 2009.

We convened a panel representing practitioners, providers in addition to advisors to get a look with the current level regarding maturity in the Asian American market and to examine how – and if – the monetary malaise affecting much of the rest of the global economy is impacting upon operations in the region.

Attending were:

Laura Bao Castro
CR FSSC Control mechanism
Intel Corporation

Esteban Crena
Director, Latin The united states Finance Procedures
EMC Corporation

Mauro Mezzano
Partner
Vantaz Class Consulting

Ricardo Neves
PwC Global Acquiring Leader for To the south America
PricewaterhouseCoopers

Q: I think typically the first question we ought to look at is definitely: can it be right to talk of “Latin American shared services” at all? Latin America is a very big location geographically and throughout terms of populace; it’s a more compact linguistic diversity as compared to, for example, European countries, but there are really still very big differences between, point out, Brazil and Puerto Rica. To just what extent is it actually feasible for organizations – captive or perhaps BPO – to take a genuinely regional approach throughout Latin America? Is it impossible to be able to avoid having significant resources in individual countries?

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